Skip to content. Skip to main navigation.

Resume’ of Joel A. Chappell

Summary of qualifications

·        14 plus years of IT Sys-Admin experience

·        A Proven leader of personnel that helps them to help others with collaboration and teamwork with Desktop, Network, Server, and numerous other issues.
·        Windows 7 and 8 Experience with proven upgrade and migration experience.
·        Windows server 2008 and 2012 experience
·        Experience migrating users across multiple domains
·        
BMC Remedy experience

 

 

Professional experience

2012 – Present Exelis Inc/Harris Corp. Nashua, NH

Systems Administrator III / IT Site Leader 

  • Current IT site lead of Exelis Nashua NH location
  • Work with Networking and other teams solve local issues both LAN and WAN
  • Installed software, hardware, patching, upgrading and maintenance of Windows desktops and servers.
  • Hold position as an Information System Security Officer (ISSO) and maintain and develop a
    System Security Plan (SSP) and ensure Information System (IS) is certified and Accredited
  • Administrate users on company hosted SharePoint servers
  • Mentored and supervised a Systems Admin I.
  • Mentored and supervised an Intern.
  • Coordinate with local subject matter experts for planning of future software upgrades.
  • Escalate user issues as needed to Application specialists within enterprise infrastructure group using BMC remedy.


2007 – 2012 ITT Corp/EDOcorp Nashua, NH

Systems Administrator II / Service Desk Level 2 Team Lead New England

  • Managed a team of 3 in New England for servicing end users in New England area.
  • Traveled to multiple locations in New England to be hands on during migrations and moves of company locations and acquisitions.
  • Work with Networking and other teams to implement migrations and facility moves
  • Installed software, hardware, patching, upgrading and maintenance of Windows desktops and servers. 
  • Hold position as an Information System Security Officer (ISSO) and maintain and develop a System Security Plan (SSP) and ensure Information System (IS) is certified and Accredited
  • Ensure IS users comply with SSP by developing and conducting training and report security status as per Designated Accrediting Authority
  • Taught and teamed with Junior Systems Administrators and Interns
  • Work with Networking and other teams to implement Migrations and facility moves 
  • Helped IT management plan and execute migration from IST – EDO Corp and then to ITT corp domain.
  • Worked with UNIX administrators for cross-platform sharing. within a secure environment
  • Maintain and develop internal web pages and implement and maintain a Helpdesk Ticketing system for end users.
  • Plan and implement new hardware and software purchasing with input to yearly budgeting.

2001 – 2007 IMPACT Science & Technology Hollis/Nashua, NH

Systems Administrator I

  • Installed software, hardware, patching, upgrading and maintenance of Windows desktops and servers.
  • Built an IS system from the ground up using Windows Topology that included File/print services as well as Exchange server 2003. Then manage and maintain said system.
  • Worked with UNIX administrators for cross-platform sharing.
  • Maintain and develop internal web pages and implement and maintain a Helpdesk Ticketing system for end users.
  • Had opportunity to hire my own Boss who then mentored me to become what I am today
  • Helped Management plan and execute a succsful facility move from Hollis NH to Nashua NH
  • Maintain and admin an Apple MAC server environment that shared info with Windows users.

1998 – 2001 Autodesk Inc. Manchester, NH

Customer Service 800 Team

  • Answered Presales Product info.
  • Authorizations and Registration of customer software.
  • Worked with venders to verify license eligibility for upgrades.
  • Developed training material for product info line
  • Answered CustomerService@autodeks.com E-mails
  • Collaborated and implemented online customer service portal with a team from RighNow Technologies Inc.

Skills

Windows derivatives including and not limited to Server 2003, 2008 and
2012; Pre-XP, Vista, and Windows 7/8; Microsoft Office (Word, Excel,
PowerPoint, Project and Outlook) 2003, 2007 and 2010/2013. Intermediate
skill-set of network cabling and switches, Basic/Intermediate Solaris 8,
9, and 10 experience, Apple/Mac Environments. Intermediate skills with
Web-servers and HTML. Intermediate SMTP and DNS experience. Intermediate
experience with Active Directory and Exchange 2003/2007/2010.

Security clearance

Currently hold a Top Secret SCI clearance with CI Polygraph

View Joel Chappell's profile on LinkedIn

 

© 2017 MrJoelieC.com/.net - WordPress Admin
© 2017 MrJoelieC.com/.net -
WordPress Admin
Powered By WordPress
Powered By WordPress